This is a list of ideal states that an end user might be trying to achieve; similar to the top end of a capability maturity scale. Each of these will have a set of potential root causes that you can use in your survey, e.g., Select all that Apply, if you’d like to capture additional information.
These outputs complement the the Ideal State and provide you with a means to externally, or internally make determinations about what is preventing your end users from achieve the ideal state. This is a foothold into the solution-space and solutioning.
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